Royal Mile Residence

Terms

Check In / Check out

Check in is at 3pm on day of arrival and Check out is by 11am on day of departure.

Payment Terms

A deposit of 25% of the total cost of the booking, or the cost of the first night’s stay, is required at the time of making the reservation.  Final balance payment is required on the day of check out.  Payment of deposit confirms your acceptance of our terms and conditions.

Please note at peak times (Hogmanay, International rugby weekends, Bank Holidays, July, August) the deposit is 50% of the total cost of the booking.  A minimum length of stay may also be required, see tariff section.

All major credit cards are accepted, cheques should be made payable to ‘Royal Mile Residence’.

Cancellations

Cancellations received up to 14 days prior to arrival will receive a refund of your deposit – less the deduction of a £50 administration charge.  

Cancellations received between 7 days and 72 hours prior to arrival date will be charged the cost of first night’s stay.

Cancellations received within 72 hours of arrival date will result in the full value of the booking being charged.

When a booking is made within 14 days of arrival the cancellation policy is immediately in force. 

In exceptional circumstances we find it necessary to cancel your booking and if so, we shall make every reasonable effort to offer a suitable alternative.  If this is not acceptable we will refund any sum you have paid to us which shall constitute full and final settlement of any liability we have to you as a result of such cancellation.

We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.

If we receive serious complaints or any disputes arise, we reserve the right to terminate your stay without notice. 

Alterations

If you wish to alter your booking, we will use all our reasonable efforts to comply with your request, however we can not guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance.  We will always endeavour to sell any apartments you no longer require but cannot guarantee this.  In circumstances where apartments cannot be resold our cancellation policy will apply. 

Pets

There are no pets allowed ( with the exception of guide dogs ) in the apartments. 

Damages

We will not be responsible for any loss or damage to your goods or personal belongings kept at the Royal Mile Residence accommodation.  You are also responsible for taking all reasonable care of the apartment and its contents.  The apartment and all equipment, utensils, furniture etc must be left clean and tidy at the end of your stay. 

Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay which has occurred due to the negligence, wilful default or irresponsible behaviour on the part of yourself or those occupying the apartment or their guests.  Any damage must be reported to us by you without delay and paid for prior to departure.  We reserve the right to charge such damages to your credit/debit card.

Access

We, or authorised personnel, may at any time access the apartment for the purposes of inspection of the apartment, and to carry out repair or maintenance work.

Complaints

We warrant to use all reasonable efforts to ensure that your chosen accommodation is properly arranged and is of reasonable standard.  You must notify us of any complaint, and in any event no later than 24 hours after your departure and, if we are found to be in breach of this warranty, we will at our option either provide you with a replacement apartment (if reasonably practicable) or refund to you the price paid by you to us.   All complaints must be directed in writing to our General Manager and sent to the address or e-mail listed.

Accuracy of Details

Whilst every effort has been made to ensure the accuracy of the information we give, please remember that facilities and services may alter from time to time.  Details are accurate to the best of our knowledge at the time of publication.  However we reserve the right to make changes from time to time.